Frequently asked questions

INTERIOR RIPSTOP AND EXTERIOR CANVAS OTTERTEX® Ottertex® fabric both exterior canvas and interior ripstop: Brush off all loose dirt with a soft bristle brush. Evenly spray on a cleaning solution (can be simply water or a brand trusted soap). Gently and evenly scrub with a soft bristle brush. Allow cleaning solution (after it is brushed around) to sit and eliminate all dirt and marks. Rinse thoroughly until all the soap residue is gone. Allow for fabric to air dry. COTTON -Collars/Leashes/Key Fobs/Scrunchies and Bag Panels/Linings Brush off all loose dirt with a soft bristle brush. All Cotton items can be machine washable on COLD or spot cleaned Allow for fabric to lay flat or in shape (DO NOT STRETCH) and air dry. Nylon-Collars/Leashes/Key Fobs/Scrunchies and Bag Straps Brush off all loose dirt with a soft bristle brush. All Nylon items can be machine washable on COLD or spot cleaned Allow for fabric to lay flat or in shape (DO NOT STRETCH) and air dry. ****It is not recommended to put any items with non-removable metal parts through a machine wash and/or dry to avoid any potential damage to your machines. ****