Frequently asked questions

INTERIOR RIPSTOP AND EXTERIOR CANVAS OTTERTEX® Ottertex® fabric both exterior canvas and interior ripstop: Brush off all loose dirt with a soft bristle brush. Evenly spray on a cleaning solution (can be simply water or a brand trusted soap). Gently and evenly scrub with a soft bristle brush. Allow cleaning solution (after it is brushed around) to sit and eliminate all dirt and marks. Rinse thoroughly until all the soap residue is gone. Allow for fabric to air dry. COTTON -Collars/Leashes/Key Fobs/Scrunchies and Bag Panels/Linings Brush off all loose dirt with a soft bristle brush. All Cotton items can be machine washable on COLD or spot cleaned Allow for fabric to lay flat or in shape (DO NOT STRETCH) and air dry. Nylon-Collars/Leashes/Key Fobs/Scrunchies and Bag Straps Brush off all loose dirt with a soft bristle brush. All Nylon items can be machine washable on COLD or spot cleaned Allow for fabric to lay flat or in shape (DO NOT STRETCH) and air dry. ****It is not recommended to put any items with non-removable metal parts through a machine wash and/or dry to avoid any potential damage to your machines. ****

We are pleased to be partnered with Fi tracking systems! www.FiTracking.com We can outfit your order of any of our collars 3/4" wide and up with either 1" (one inch/25mm) or 3/4" (three-fourths inch/19mm) Fi end links compatible with the Fi versions 3's for an additional $25. This would sit on top of the collar. Please add an additional 6" to your collar length measurement to account for the additional space needed for the links. The Fi tracker would need to be removed on one end or completely to be charged on the base when needed but the collar can still be worn. Alternatively, we can embed the Fi links into the collar by adding the links into the collar length that would separate the collar when the Fi was removed. This is ideal if you have mobility issues that make removal of the tracker difficult. The collar including the Fi would sit on the charging base when needed. A backup collar would be necessary if you aren't comfortable with naked pets.